Litter is heavy and shipping it is expensive. We'd rather absorb that than surprise you at checkout — so every order ships free, with nothing added on top.
Nothing. Every order ships free, with no minimum spend and no weight surcharge, and that includes every box on a subscription. There is no sales tax, handling fee or fuel surcharge added at checkout — the total you see on the cart page is the total you pay.
We currently ship across the contiguous United States. We can't deliver to freight-forwarding addresses. If you're outside our delivery area and want Kind Litter, email us — we keep a list and it decides where we open next.
Orders leave our warehouse within one to two business days, Monday to Friday, excluding public holidays. Delivery usually takes another three to five business days, so most orders arrive within a week of being placed. Orders placed after 2pm ET on a Friday start processing the following Monday.
Tracking is included on every order at no cost. The moment your parcel is scanned by the carrier we email you a tracking link, and it updates until the box is at your door. If a tracking link hasn't arrived within three business days of ordering, check your spam folder first, then email us.
Your first box ships as soon as you order. After that, each box is prepared on the schedule you picked — anywhere from every two to every eight weeks — and we email you before it's charged and shipped, so nothing arrives as a surprise. You can skip a box, change the date, change the pack size or cancel at any time, including before your first box ships.
Email us within twelve hours of ordering and we'll almost always catch it before the label is printed. Once a parcel is with the carrier we can't reroute it, but if it comes back to us we'll reship to the right address at no charge.
If tracking hasn't moved for seven days, or it says delivered and there's nothing there, tell us and we'll replace the order — we won't ask you to chase the carrier. If a bag arrives split or crushed, send a photo and a replacement goes out the same working day. No forms, no return label.
Multi-packs travel together in one carton wherever the weight allows, which keeps the trip lighter for everyone. Larger orders may arrive as two parcels on different days — both tracking links are in the same email.
