We sell litter, not data. This page says plainly what we collect when you order, why we need it, and how to get it back or get rid of it.
Furrly makes and sells Kind Litter direct to cat parents through getfurrly.com. When you buy from us or write to us, we are the party responsible for the information you hand over. Questions about any of this go to meow@getfurrly.com.
When you order: your name, delivery address, email address and phone number if you give one, plus what you bought and when. When you pay: our payment provider handles the card and passes us only the last four digits and whether it worked — we never see or store the full number.
When you browse: pages viewed, roughly where in the world you are, and which device and browser you used. When you write in: whatever's in your message, including photos you attach to a damage claim.
To take payment, get the box to the right door, send you tracking, run subscriptions on the schedule you chose, answer your emails and honour refunds. We also look at aggregate site behaviour to work out which pages confuse people, and we keep basic records because tax and consumer law require it.
We don't build advertising profiles of you, and we don't guess at things you haven't told us.
Only the companies that make the order happen: our ecommerce platform, our payment provider, the carrier delivering your box, our email tool and our analytics tool. Each gets the minimum it needs to do its job, and none of them may use your details for their own marketing.
We never sell or rent your personal information. The only other case where we'd hand anything over is a valid legal request, or if the business changed hands — and then this policy travels with it.
Some are unavoidable — they remember what's in your cart and keep you logged in through checkout. The rest are analytics, which tell us how many people reached a page and where they gave up. You can block or clear cookies in your browser at any time; the shop still works, it just forgets your cart.
Order confirmations, shipping updates and subscription reminders are part of buying something, so they always come. Anything else — new products, occasional letters — only if you asked for it, and every one has an unsubscribe link that works immediately. Unsubscribing never affects your order or your plan.
Order and payment records stay as long as tax and accounting rules require, then go. Support emails are kept for two years so we have context if you write again. Marketing contacts are removed as soon as you unsubscribe. Analytics data is aggregated and no longer tied to you after twenty-six months.
You can ask for a copy of what we hold, ask us to correct it, ask us to delete it, or tell us to stop emailing you. Depending on where you live you may also have the right to opt out of your data being shared or to take it elsewhere. Email us and we'll act within thirty days — no charge, and we won't treat you differently for asking.
Deleting everything means we lose your order history, so guarantee claims after that point get harder to verify. We'll flag it before we press the button.
The site runs over an encrypted connection, payment goes through a certified provider, and only the handful of people who need account access have it. No system is perfect — if anything ever goes wrong we'll tell you promptly rather than quietly. Our shop isn't intended for under-16s and we don't knowingly collect their information.
If we change how we handle your information we'll update the date at the top of this page, and email subscribers when the change is a significant one. The current version always lives here.
