Your cat is the only reviewer that counts, and cats don't read policies. So if yours won't use Kind Litter, that's our problem to fix, not yours to argue.
If you're not happy with Kind Litter for any reason within thirty days of your order arriving, tell us and we refund what you paid in full. It applies whether the bag is sealed, half used or finished, and it applies to your first subscription box too.
We don't ask for opened litter to be returned. Shipping a heavy bag back across the country wastes your afternoon and undoes the point of a plant-based product. Keep it, finish it, or hand it to a neighbour or local shelter — the refund doesn't depend on it.
Email meow@getfurrly.com with your order number and one line about what went wrong. There's no form to fill in and no photo needed unless the bag arrived damaged. We reply within one business day.
Telling us what happened is optional but genuinely useful — most of what we've changed about Kind Litter came out of these emails.
We issue the refund to your original payment method as soon as we've replied, and your bank usually shows it within three to five business days. Shipping was free, so the amount refunded is the full amount you paid. You'll get an email confirming it either way.
If a bag turns up split or crushed, send a photo and we'll ship a replacement the same working day — or refund it, whichever you'd rather. This isn't capped by the thirty-day window and it doesn't count against the guarantee.
Bought a four-pack and your cat said no after one bag? Keep the open bag under the guarantee and we'll refund the whole order. If you'd rather send the sealed bags back, ask us for a prepaid label — we'll never make you pay to return them.
You can skip a box, move its date or cancel outright at any time, including before your first box ships. There's no minimum number of boxes and no cancellation fee. Cancel before a box is charged and you're not billed for it; if a box has already shipped, the thirty-day guarantee covers it.
The guarantee covers one order per household — enough to find out honestly whether Kind Litter suits your cat. Past thirty days we can't refund an order, though we'd still like to hear what went wrong. Litter bought from a third-party retailer has to go back through them, since we have no record of the sale.
