Thanks for shopping with Furrly. Here's everything you need to know about how we get your Furrly Kind Litter to your door.
Free shipping on every order — no minimums, ever.
Orders ship the next business day (Monday–Friday, excluding holidays). Orders placed on weekends or holidays ship the following business day. You'll get a confirmation email when your order is placed, and a tracking email once it ships.
We currently ship within the United States, including Alaska, Hawaii, and U.S. territories. We do not ship internationally at this time.
We ship via trusted carriers including USPS and UPS. Orders typically arrive within 3–5 business days after shipping. Delivery windows are estimates, not guarantees, and may be affected by carrier delays, weather, or high-volume periods.
Subscription orders ship automatically on the cadence you select, with free shipping every time. You'll get a reminder email before each renewal and tracking once it ships. Skip, reschedule, pause, or cancel anytime from your account before your next billing date.
Once your order ships, we'll email you a tracking number. Please allow 24–48 hours for tracking to update.
Not happy with your litter? Let us know within 30 days of delivery and we'll make it right with a replacement or full refund. Email us at meow@getfurrly.com to start a return — no hassle.
If your order arrives damaged, email meow@getfurrly.com within 7 days with photos of the product and packaging and we'll send a replacement. If tracking shows "delivered" but you don't have your package, check with household members and neighbors and confirm your address first, then reach out and we'll help track it down.
Please double-check your shipping address at checkout. We aren't responsible for orders lost due to an incorrectly entered address. If a package is returned to us for a bad address, we'll contact you to arrange reshipment (additional charges may apply).
Email meow@getfurrly.com — we're always happy to help.